Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is a 20ft container. However, for trial orders, we can discuss smaller quantities or LCL (Less than Container Load) shipping depending on the destination.

Question 2

How do you ensure the quality of the used goods?

Accepted Answer

We use a 3-stage sorting process. Bales are inspected visually for holes, stains, and excessive wear, then packed according to the agreed grade.

Question 3

Which countries do you ship to?

Accepted Answer

We ship globally, with a strong focus on markets in Africa, Southeast Asia, South America, and the Middle East. We handle all export documentation and can assist with custom clearance advice.

Question 4

Can I customize the items in my order?

Accepted Answer

Yes! We specialize in customized sorting. You can specify the ratio of men's, women's, and children's items, or focus on specific categories like sports shoes, winter clothes, or luxury brands.

Question 5

What are your payment terms?

Accepted Answer

Typically, we require a 30% deposit to begin sorting and production, with the remaining 70% balance due against the copy of the Bill of Lading (B/L).

Frequently Asked Questions